Data Protection

Data Protection Policy


Protecting your personal data and your general personal rights in collecting, processing and using your personal data is important to us. Accordingly, we are committed to complying with the data protection laws in place. We have briefly summarized for you what we do to protect your data and what using our online offering will entail for you.

Personal Data

The term "personal data" refers to information that is expressly collected and used in order to determine your identity. This includes your name, your postal mail or e-mail address, for example. We store personal data in addition to the access data only if you have provided them to us of your own free will, for example when you contact us to identify an appropriate partner for your needs. Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

Some data are collected to ensure that we provide our websites free of errors. Other data could be used to analyse your user behaviour or to enable us to fulfil our contractual obligations towards you.

Generally, we process data on the basis of the following legal bases:

  • If you give us your express consent (Art. 6 (1) (a) GDPR), e.g. if you want us to contact you directly or if you subscribe to our newsletter.
  • For performing our contractual duties (Art. 6 (1) (b) GDPR), e.g. if you place an order using our ticket shop.
  • As a company, we are subject to various legal obligations (Art. 6 (1) (c) GDPR).
  • We also process data on the basis of a legitimate interest pursued by us or third parties (Art. 6 (1) (f) GDPR). This includes data processing for the purposes of direct marketing and promotions and for the needs-oriented design of the website.
  • If you apply for a job with us, we process your data for the purpose of creating an employment relationship (§ 26 (1) New German Federal Data Protection Act (New BDSG)).

Transfer of Personal Data

In order to enable us to comply with our contractual obligations, we will sometimes forward your data to selected partner companies, who will then process these personal data on our behalf. These services include, to cite some examples, construction services for stands. Data will not be forwarded to third parties in any other way unless you have expressly agreed to this being done, or unless statutory provisions place us under obligation to forward them to public authorities.

Your Rights

You have the right to receive information regarding the origin, recipient and purpose of your stored personal data. You also have a right to request the correction, blocking or deletion of these data and a right to data portability. If you have given us you consent, you can revoke this with future effect. You can contact the data protection officer at any time about this and any other issues in relation to data protection. You also have the right to complain to the relevant supervisory authorities.


Websites sometimes use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies allow us to make our offer more user-friendly, effective and secure. Cookies are small text files that are placed on your computer and stored by your browser.

Most cookies that we use are so-called “session cookies”. These are automatically deleted at the end of your visit. Other cookies remain on your device until you delete them. These cookies allow us to recognise your browser the next time you visit our website.

You can set your browser in such a way that you are informed about the placement of cookies and only allow cookies in individual cases, exclude cookies for specific events or generally, or automatically delete cookies when closing your browser. If you disable cookies, the functionality of our website may be limited.

Cookies that are necessary for carrying out the electronic communication operations or for providing specific features required by you (e.g. shopping basket feature) are stored on the basis of Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in storing cookies so that it can provide technically faultless and optimal services. If other cookies (e.g. cookies for analysing your browsing habits) are stored, these are dealt with separately in this Data Protection Policy.

Data security on our websites

This website uses SSL or TLS encryption for security reasons and in order to protect the transfer of confidential content, such as orders or enquiries that you send to us as the website operator. You can see if the connection is encrypted if the browser’s address bar changes from “http://” to “https://” and the padlock symbol is shown in your browser bar.

If SSL or TLS encryption is enabled, the data you transfer to us cannot be viewed by third parties.

Server log files

The website provider automatically collects and stores information in so-called server log files that your browser automatically sends to us. This information is:

  • type of browser and browser version
  • operating system used
  • referrer URL
  • host name of the accessing computer
  • time of the server request
  • IP address

These data shall not be consolidated with other data sources.

The basis for the data processing is Art. 6 (1) (f) GDPR.

Contact form 

If you make enquiries using our contact form, we store your details from the enquiry form including any contact details you have provided for the purposes of processing the enquiry and in the event of any further related queries. We shall not disclose these data without your consent.

The data provided in the contact form shall be processed exclusively on the basis of your consent (Art. 6 (1) (a) GDPR). You may revoke this consent at any time. An informal notice by email is sufficient for this. The lawfulness of the data processing operations carried out before revocation shall remain unaffected by such revocation.

We shall retain the data you provide in the contact form until you ask us to delete it, revoke your consent to storage or the purpose for the data storage has lapsed (e.g. after your enquiry has been processed). Mandatory legal provisions – particularly retention periods – remain unaffected.


If you wish to receive the newsletter offered on our website, we need your email address and information that would allow us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. Further data shall not be collected or shall only be collected if the data subject agrees. We use these data exclusively for the purpose of sending the requested information; we do not disclose this to third parties.

The data provided in the newsletter application form shall be processed exclusively on the basis of your consent (Art. 6 (1) (a) GDPR). You may revoke your consent to store data and your email address and your consent to the use of the same for the purposes of sending the newsletter at any time by using the “unsubscribe” link in the newsletter. The lawfulness of any data processing operations that have already taken place shall not be affected by the revocation.

We store the data you have provided to us for the purpose of the newsletter subscription until you cancel the newsletter and delete it after unsubscribing from the newsletter. Data that we have stored for other purposes (e.g. email addresses for the member’s area) remain unaffected by this.


Some of the websites operated by TEM will contain links to other websites or will otherwise tie in with them. While we use appropriate care in reviewing these direct links, TEM is not responsible for the content of the websites to which we have set a link. Exclusively the provider of the website to which a link was set will be held liable for illegal, erroneous or incomplete content as well as for damages resulting from the use of such information. Moreover, TEM is not responsible for the content of websites providing links to our pages.

Data Protection Officer 

Should you have any queries regarding the processing of your personal data please contact our data protection officials:

Competent supervisory authority for data protection:

Berlin Commissioner for Data Protection and Freedom of Information


TEM reserves the right to modify the present data protection guidelines at any time, subject to the requirements under data protection law.